Day in the life of a receptionist

 

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A busy reception

Did you know what are the duties of a Receptionist

This is flexible guide as we have to react to circumstances as and when they occur, however this may give you an overview on the day to day role of a receptionist

 

7:50 am

  • Starting opening up procedures
  • Load computers
  • Review urgent tasks from the night before
  • Getting ready to answer the phones at 8 am

8:00 am

  • All receptionists are ready at their desks to start receiving telephone calls to book appointments for the day.

9:00 am

Patients start arriving for their appointments. During this time Receptionists are:

  • checking patients in;
  • booking additional appointments;
  • answering the telephone;
  • processing repeat prescriptions;
  • dealing with queries

10:45 am

Reception team is responsible for preparing paperwork for doctors’ home visits.

11:00 am – 2:00 pm

Reception team processes admin tasks 

  • Pathology and Radiology results
  • Digital hospital letters
  • New Patient registration forms
  • Patients’ queries

2:00 pm – 5:45 pm

This is the beginning of afternoon surgery, patients start arriving for appointments.

During this time Receptionists are:

  • checking patients in;
  • booking appointments;
  • answering the telephone;
  • processing repeat prescriptions;
  • dealing with queries.

5:45 pm – 6:00 pm

  • Locking up procedures according to Practice procedures.

When closed

Whilst the reception closes our website and online facilities remain open 24/7.

These facilities are not fully automated, meaning that responses to queries and completed forms etc start mounting up and need the attention of a receptionist.... when they have time.

 

Admin duties

Performed throughout the day, any time between 8am and 6pm:

  • Urgent queries are received from either patients, GPs, consultants or outside agencies that have to be prioritised
  • Answering all the phones
  • Repeat prescriptions which can run into well over 200 per day
  • Attendance at meetings / training sessions is sometimes mandatory
  • Input any relevant information on to patients medical records following recent stays in hospital / outpatients patients/referrals
  • Scanning and attaching of all post into patients records
  • Check registration forms for new patients
  • Review, process and accept subject access requests
  • Logging and organising death certificates
  • Carrying out instructions sent from GP’s, nurses and outside agencies
  • Chasing referrals, results, or clinical letters

Published: Aug 24, 2021