Disability Access Policy

Access

Translation/Interpreting

The surgery has access to telephone and video translation/interpreting services at all times, covering hundreds of different languages. However, please let us know when booking if an interpreter is required so that additional time can be allowed. For BSL interpreters, we may need some advanced notice in order to arrange for an interpreter to attend the surgery.

To access communication support for a hospital or community service appointment please let the provider of the service know when you arrange your appointment. The details of who will provide your appointment can usually be found on your appointment or clinic letters. The service provider will then be able to work with you to arrange necessary support on your behalf.

Transport to Appointments

The Non-Emergency Patient Transport Service provides transport for patients who are frail or need specialist assistance to and from appointments at hospitals, treatment centres and other similar facilities. If you need assistance to attend an appointment, contact them on 0345 6038117. 

Parking & Disabled Parking

Disabled parking is available for patients of Thorpe Road Surgery in front of the main entry.

Community Link Transport

Community Link is designed for people who are unable to use or have difficulty using public transport, or where no public transport is available. Whether you use a wheelchair or not, our specialised transport and professional drivers will help you to gain greater access to shops and other vital services.  The Community Link Bus is wheelchair accessible. Further information

The Patient Transport Service provides ambulances to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical/clinical needs. 

How do I organise transport to and from hospital?

Loop System

We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.

• British Deaf Association
• British Sign Language Healthy Mind
• Action Hearing Loss
• Royal Association for Deaf People
• National Deaf Children's Society

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Please visit the Guide Dog website for further information.