Our Appointment System

 

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The majority of GP and nurse appointments are ten-minute duration. We ask that you try to observe the “One appointment, one problem” ethos. We strive to deal with each medical problem to the highest standard and this proves to be difficult if we are asked to deal with a number of problems in one appointment slot.

 

We are changing the way we offer appointments 

If you have a Cough, Fever, or Loss, or Change of Taste or smell you are to remain at home and get a test. Do not attend the surgery. A sick note is not required for this Self Certification Period, and we cannot certificate an absence of less than 7 days even at the insistence of an employer.

 

How to Access the Practice

By telephone - contact the practice on 01733 302189. Lines open at 8am

Online - please use either of the following services:

 

Same-Day Appointments

You can call the surgery to receive a telephone appointment on the day - phone lines open at 8am. Whilst we may have appointments available later into the day, it is best to call as near to 8am as you can to avoid disappointment.

For information about child healthcare please click here

image of a doctor appointment

 

Routine in Advance

You can pre-book a telephone consultation up to 3 days in advance by phoning reception, or via the online methods above. If you are calling for one of these appointments, it is best to call after 10am when the phone lines are a little quieter.

 

Out Of Hours Appointments

Appointments are available to all registered patients in Greater Peterborough 7-days a week

  • Monday - Friday: 6.30pm - 8.30pm
  • Weekends and Bank Holidays: 9.00am - 5.00pm
 

Due to Covid-19 all appointments will be triaged. We therefore ask that you do not turn up to the practice without an appointment.

If a GP has requested to see you for a future appointment, they will make the appointment for you. If you develop COVID symptoms between booking your appointment and the appointment itself, please do not attend and contact the surgery for further advice.

 

Nursing Team Appointments

Routine appointments for nurses can be made in advance.

If you would like to see one of the practice nurses you can book an appointment via reception. The nurses offer a wide range of treatment room services including wound care, prescribed injections, childhood vaccinations, ECGs, cervical screening (smear tests), health checks, pill checks, and much more.

They also offer annual routine reviews for patients diagnosed with asthma, diabetes, COPD, hypertension, CHD, and CKD and other chronic diseases.

 

Specialist Mental Health Practitioner.

We have a Specialist Mental Health Practitioner at the practice who cares for our patients experiencing poor mental health. If you would like to make an appointment to speak with her, please contact reception. Her appointments are pre-bookable at any time, but if you need urgent help, please use the urgent mental health helplines at the page below.

Mental Health: in Crisis

 

Advanced Nurse Practitioners 

A Nurse Practitioner is an experienced nurse who has undertaken specific training to see patients for minor illness, chronic disease management, and undiagnosed problems without seeing a doctor first.

They can:

  • Assess you and make a diagnosis
  • Initiate and review treatment
  • Order tests and investigations
  • Give advice on health issues and screening

What do Nurse Practitioners can treat you for?

  • Acute back pain, joint sprains
  • Acute chest infection
  • Conjunctivitis, sticky discharging eye, sty
  • Cystitis
  • Diarrhoea, constipation, piles
  • Dizziness, giddiness, unusual headache
  • Earache, swollen glands
  • Oral thrush
  • Raised temperature that does not improve after one week of pharmacists advice and home treatment.
  • Shingles
  • Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses. (NB. a cough may persist for up to three or four weeks after another cold/flu symptoms have gone.)
  • Urinary tract infections,
  • Vaginal thrush, soreness, lump or discharge
  • Vomiting
  • Wounds, scalds, burns, rashes
  • Nurse practitioners may also help you with many other problems such as menstrual disorders, unexplained weight loss, breast lumps, sexual health advice, depression, change of contraception method and pill.
  • Nurse Practitioners also manage long term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels, epilepsy and respiratory disease.

What if I book with a Nurse Practitioner and she can’t help me?

Our Nurse Practitioners always have the ability to refer a query or seek further advice from our Duty Doctor if needed, so you will not be asked to make another appointment.

 

Home Visits

If you are unable to leave the house to attend appointments and think you may require a home visit, please contact the surgery before 10.30am and our GP will arrange to assess you. This will usually include an initial phone call, so please keep your phone to hand.