The surgery has access to telephone and video translation/interpreting services at all times, covering hundreds of different languages. However, please let us know when booking if an interpreter is required so that additional time can be allowed. For BSL interpreters, we may need some advanced notice in order to arrange for an interpreter to attend the surgery.
To access communication support for a hospital or community service appointment please let the provider of the service know when you arrange your appointment. The details of who will provide your appointment can usually be found on your appointment or clinic letters. The service provider will then be able to work with you to arrange necessary support on your behalf.
Transport to Appointments
The Non-Emergency Patient Transport Service provides transport for patients who are frail or need specialist assistance to and from appointments at hospitals, treatment centres and other similar facilities. If you need assistance to attend an appointment, contact them on 0345 6038117. Please click here for further information
Community Link Transport
Community Link is designed for people who are unable to use or have difficulty using public transport, or where no public transport is available. Whether you use a wheelchair or not, our specialised transport and professional drivers will help you to gain greater access to shops and other vital services. The Community Link Bus is wheelchair accessible. Please click here for further information
The Patient Transport Service provides ambulances to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical/clinical needs.
- British Deaf Association
- The Deaf Health Charity – SignHealth
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
Blind / Partially Sighted
If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.
For more advice and support for blind people please see the following websites:
- Royal National Institute of Blind People (RIND)
- British Wireless for the Blind Fund
- British Blind Sport
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.